Privacy Policy

Solar Resolution Group, LLC ("Solar Resolution Group," "SRG," "we," "us") respects your privacy. This Privacy Policy explains what information we collect through https://www.solarresolutionusa.com (the "Site") and through calls, texts, and emails with us, how we use it, and the choices you have.

1. Information we collect

Information you give us: your name, phone number, email address, state, city or ZIP code, solar company name, agreement type, monthly payment, a description of your situation, and any documents you upload or send us (such as your solar agreement, bills, or photos). Documents may contain additional personal information, such as your address, signature, and account numbers.
Communications: records of calls, texts, and emails with us, including your consent and opt-out choices.
Automatically collected information: IP address, browser and device type, pages visited, referring page, and similar data collected through cookies, pixels, and analytics tools.
Consent records: when you agree to receive calls or texts, we record the date, time, page, the consent language shown, and technical information about your submission, so we can honor and prove your choices.

2. How we use information

To review your situation and respond to your request
To communicate with you by phone, text, and email as you've allowed
To provide services if you engage us, including organizing your case file
To operate, secure, and improve the Site, and to measure our advertising
To comply with law, honor opt-outs, and protect our rights

We do not sell your personal information. We share it only:

With service providers who help us operate (for example, website hosting, email, form processing, customer relationship management, and texting providers), under contracts that limit their use of it
With independent, licensed counsel or other professionals only if you engage us and authorize the sharing to move your case forward
When required by law, or to protect rights, safety, and property
In connection with a business transfer, such as a merger or sale, subject to this policy

Mobile information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared with subcontractors that provide support services, such as customer service and message delivery.

4. Cookies and advertising

We use cookies and similar tools for analytics (such as Google Analytics) and advertising measurement (such as Google Ads and Meta). These tools may collect information about your visits over time. You can control cookies in your browser and through our cookie settings link in the footer. We honor Global Privacy Control (GPC) signals as a request to opt out of targeted advertising where required by law. We do not send the contents of your form, your uploaded documents, or your case description to advertising platforms.

5. Your choices

Calls and texts: reply STOP to any text, tell us on a call, or email info@solarresolutionusa.com to opt out. See our SMS Terms.
Email: use the unsubscribe link in any marketing email.
Cookies: adjust your browser settings or use our cookie settings link.
Access, correction, deletion: email info@solarresolutionusa.com with your request. Depending on where you live, you may have rights under state privacy laws (for example, California, Colorado, or Nevada) to access, correct, delete, or opt out of the sale or sharing of your personal information or targeted advertising. We will verify and respond to requests as required by applicable law and will not discriminate against you for exercising your rights.
Do Not Sell or Share: we do not sell personal information. To opt out of any "sharing" for cross-context behavioral advertising, use the footer link or email us.

6. Security

We use reasonable administrative, technical, and physical safeguards, including encrypted connections (HTTPS) for form submissions and uploads. No system is perfectly secure. Please do not send Social Security numbers or full bank account numbers; we don't need them to review your case.

7. Retention

We keep information as long as needed for the purposes above and to meet legal obligations, then delete or de-identify it. Consent and opt-out records are kept for at least five years.

8. Children

The Site is not directed to children under 18, and we do not knowingly collect their information.

9. Changes

We may update this policy. We'll post the new date at the top and, for material changes, provide notice on the Site.

10. Contact

Solar Resolution Group, LLC · 3133 W Frye Rd, Suite 101, Chandler, AZ 85226 · info@solarresolutionusa.com · [PHONE — (480) XXX-XXXX]