THE PROCESS
How it works: from first call to resolution
Dealing with a solar company can feel like shouting into a void. Our process is the opposite: clear steps, honest expectations, and regular updates. Here's what to expect.
Step 1: Intake and free case review
- What happens
- You tell us what’s going on through the form, a call, or a text. A member of our team asks a few questions about your agreement, your bills, and what you were told.
- What you do
- Share what you have. A contract is helpful but not required to start.
- Typical timing
- We aim to reply within one business day.
Step 2: Agreement review
- What happens
- We go through your agreement, disclosures, utility bills, and production data. We note anything that doesn’t match what you were told, any missing documents, and important deadlines.
- What you do
- Send any documents we request. If you can’t find your contract, we’ll help you figure out how to request a copy.
- Typical timing
- Usually several business days after we have your documents, depending on volume and complexity.
Step 3: Strategy
- What happens
- We walk you through what we found and the options that may be available. Sometimes the right move is a simple request to the company. Sometimes it’s a formal process. Sometimes, honestly, there isn’t a realistic path, and we’ll tell you that.
- What you do
- Ask questions and decide whether to move forward. If you do, we’ll explain the cost in writing in our Client Service Agreement before you sign, and you’ll have three business days after signing to cancel for a full refund.
- Typical timing
- One conversation, at your pace. There’s no deadline from us.
Step 4: Formal demand and negotiation
- What happens
- When a case calls for it, independent, licensed counsel that you choose to retain sends a formal demand to the solar company, installer, or lender, explaining the problems and the resolution being requested. We support counsel with your organized case file. Many disputes are resolved through negotiation at this stage.
- What you do
- Keep making your payments, keep records of any contact from the companies involved, and let us know right away if they reach out to you.
- Typical timing
- Companies often take several weeks to respond. Negotiation can take a few months.
Step 5: Arbitration, if needed
- What happens
- If your agreement requires arbitration and negotiation doesn’t resolve the dispute, your independent counsel can file a case with the arbitration provider named in your agreement. A neutral arbitrator reviews the evidence and makes a decision. Hearings are often by video or phone.
- What you do
- Review and confirm facts, provide any additional documents, and attend a hearing if one is scheduled.
- Typical timing
- Arbitration commonly takes several months to a year or more, depending on the provider and the case.
Step 6: Resolution
- What happens
- A case can end in several ways, including cancellation of the agreement and removal of the system, a reduced buyout, a refund or credit, a corrected payment, repairs, or another negotiated outcome. Some cases do not end in the result the homeowner hoped for.
- What you do
- Review any proposed resolution carefully with your independent counsel before agreeing to it.
- Typical timing
- Varies by case.
Timeframes are typical ranges, not promises. Every case depends on the agreement, the companies involved, and how they respond.
What you'll need
- Your solar agreement (lease, PPA, loan, or purchase contract)
- Any sales proposal or savings estimate you were shown
- 12 months of utility bills (before and after solar, if you have them)
- Screenshots or exports from your solar monitoring app
- Texts, emails, or notes from conversations with the sales rep or company
- Photos of any roof damage or equipment problems
Don't have everything? Start anyway. We'll help you track down what's missing.
Learn more: solar contract review, arbitration support, and what arbitration is and how it works.
Questions about the process
How long does it take?
It depends on your agreement, the companies involved, and how they respond. Our initial review usually takes several business days once we have your documents. Negotiation after a formal demand often takes a few months. If a case goes to arbitration, it can take several months to a year or more. We'll give you a realistic estimate for your situation and keep you updated.
Do I have to go to court?
In most cases, no. Most solar agreements require disputes to go to arbitration, which is private and often handled by video, phone, or written submissions. Many cases resolve through negotiation before arbitration is even needed. If your agreement has different terms, we'll explain what they mean for you.
Who handles my arbitration?
Your case in arbitration is presented by independent, licensed counsel that you choose to retain. Solar Resolution Group supports that counsel by organizing your documents, building your timeline, and keeping you informed. You always decide whether to move forward.
What does it cost?
The case review is free, with no obligation. If you decide to move forward, the cost is a one-time service fee that we disclose in writing in our Client Service Agreement before you sign. You'll know the exact amount and what it covers up front. After you sign, you have three business days to cancel for a full refund. We'll also explain how any fees for independent counsel are handled in your situation.
Every agreement and every situation is different. Results vary, and no one can promise a specific outcome.
FREE CASE REVIEW
Find out where you stand. It's free to ask.
Tell us what happened and, if you have it, share your agreement. A real person on our team will review it and walk you through your options in plain English. No pressure and no obligation.
Solar Resolution Group is not a law firm and does not provide legal advice. Results vary. See our Disclaimer.